1) Eligibility & Use of Site
You must be legally capable of entering a binding contract under applicable law. Use the site for lawful purposes only; do not interfere with security, scrape, or attempt unauthorized access.
2) Business Identity
- Seller/Operator: Vednoir Wellness
- Brand on products: VÉDNOIR
- Contact: [email protected]
- Address:923, Gutgutpara, Burnpur — 713325, Asansol, West Bengal, India
3) Products, Descriptions & Pricing
We strive for accuracy, but errors may occur. We may correct errors and update information at any time.
- Prices are shown in INR and may change without notice.
- Any applicable taxes/fees are shown before payment.
- No hidden charges; promotional reductions (e.g., cart discounts, bundles) will be shown during checkout.
4) Orders & Acceptance
- Your order is an offer to buy. Acceptance occurs when we confirm and dispatch the order. We may cancel/refund an order (e.g., stock limits, pricing/description errors, payment issues, suspected fraud). We may request identity verification for high-risk orders.
5) Payments
- We accept UPI, cards, net banking, wallets, and COD (where eligible). For COD, convenience fees/limits may apply and are shown at checkout. You authorize us/our payment partners to charge your selected method for order value, taxes, shipping, and any applicable fees. An invoice/receipt is emailed after purchase.
6) Discounts, Promotions & Bundles
- Introductory prices, coupon codes, and bundles (e.g., Ritual Duo ) may be time-bound, subject to availability, and limited per customer. We may modify or withdraw promotions at our
7) Shipping & Delivery
- Processing typically 24–48 hours (Mon–Sat); ; delivery estimates: Metros 3–5, Non-metros 5–7 business days after dispatch. Tracking is shared by email/SMS. See full Shipping Policy.
8) Returns & Refunds
- Return window: 7 days from delivery; sealed/unopened items only (hygiene).
- Not eligible:. opened/used products (unless damaged/incorrect on arrival).
- Refunds are processed 5–7 business days after QC pass. See Returns & Refunds.
9) Damaged or Incorrect Items
- If an item arrives damaged or incorrect, email [email protected] with clear photos within 48 hours of delivery. After verification, we’ll replace or refund (your choice, subject to stock).
10) Cosmetic Products & Claims (Health/Wellness Disclaimer)
Our products are cosmetics They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary based on scalp/hair type, routine, and environment.
- Patch test before first use.
- Avoid eye contact; if irritation occurs, discontinue and consult a professional.
- For specific health concerns (including pregnancy/nursing), consult your doctor.
11) Advertising & Promotions (Google Ads Standards)
We commit to honest, non-misleading advertising:
- No false guarantees or unrealistic claims (e.g., “instant regrowth,” “permanent cure”).
- Testimonials and visuals reflect typical cosmetic use; no deceptive before/after.
- We do not a target ads based on sensitive health categories. Our remarketing/analytics, if used, are configured for non-sensitive audiences (e.g., cosmetics/beauty).
12) Google Merchant Center Transparency
To keep shopping listings eligible and user experience clear:
- Consistent pricing from product page → cart → checkout (no hidden or surprise fees).
- Policies visible: Shipping, Returns & Refunds, Privacy, Terms, and Contact are accessible across the site.
- Business identity is presented truthfully: Seller = Vednoir Wellness, Brand on product = VÉDNOIR.
12) Google Merchant Center Transparency
To keep shopping listings eligible and user experience clear:
- Consistent pricing from product page → cart → checkout (no hidden or surprise fees).
- Policies visible: Shipping, Returns & Refunds, Privacy, Terms, and Contact are accessible across the site.
- Business identity is presented truthfully: Seller = Vednoir Wellness, Brand on product = VÉDNOIR.
13) Intellectual Property
All content, text, graphics, images, logos (including VÉDNOIR), and designs on vednoir.com are owned by or licensed to Vednoir Wellness. You may not copy, reproduce, distribute, or create derivative works without written permission.
14) User Content (Reviews, Comments)
By submitting reviews or comments, you grant Vednoir Wellness a non-exclusive, royalty-free license to use, reproduce, and display such content for marketing and operational purposes. Do not submit unlawful, infringing, defamatory, or harmful content.
15) Privacy & Cookies
Your data is handled as described in our Privacy Policy, including use of cookies/analytics and your choices.
16) Limitation of Liability
The site and products are provided “as is” and “as available.” To the fullest extent permitted by law, Vednoir Wellness disclaims all warranties and is not liable for indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
17) Indemnity
You agree to indemnify and hold Vednoir Wellness harmless from claims, losses, liabilities, and expenses arising from your breach of these Terms or misuse of the site.
18) Force Majeure
We are not responsible for delays or failures due to events beyond our reasonable control (e.g., natural disasters, war, strikes, governmental actions, internet/utility failures).
19) Governing Law & Jurisdiction
These Terms are governed by the laws of India Courts at Asansol, West Bengal (or the appropriate jurisdiction within West Bengal) shall have exclusive jurisdiction.
20) Changes to Terms
We may update these Terms at any time; changes are effective upon posting on this page. The Updated date above shows the latest version.
