1) Who we are

“Védnoir Wellness” ” (“we”, “our”, “us”) operates “ vednoir.com” and the consumer brand VÉDNOIR (cosmetic products).

Privacy contact: [email protected]

Address : 923, Gutgutpara, Burnpur — 713325, Asansol, West Bengal, India.

2) Scope & definitions

This policy explains how we collect, use, share and protect Personal Data when you browse our website, purchase products, or contact support. “Personal Data” means any information that identifies or can identify you (e.g., name, email, phone, address, order details, device identifiers).

3) What data we collect

1. Identity & Contact: name, email, phone, billing/shipping address.
2. Order & Support: items purchased, order ID, communications, returns.
3. Payment: transaction status/IDs from gateways (UPI/cards/net banking/wallets). We do not store card numbers, UPI PINs or sensitive authentication data.
4. Device & Usage: IP address, browser/device type, pages viewed, time on page, UTM/referrer (for security, fraud prevention, analytics).
5. Cookies & Similar Tech: to keep you signed in, remember preferences, improve performance and (if consented) personalize marketing.
6. Optional Marketing Data (with consent): newsletter signup email, campaign interactions.

4) How we use your data (purposes)

1. Order fulfilment & delivery (create orders, ship, provide invoices, handle support).
2. Account & communications (order updates, service messages).
3. Fraud prevention & security (monitor anomalies, prevent abuse).
4. Performance & analytics: (understand site usage and improve UX).
5. Marketing & offers only with your consent (emails, ads personalisation on non-sensitive categories like cosmetics).
6. Legal & compliance items (records, tax, consumer law).

5) Legal bases (where applicable)

1. Contract: to process and deliver your order.
2. Legitimate interests: site security, fraud prevention, analytics, limited direct communications about your purchase.
3. Consent: newsletters, marketing cookies/ads personalisation.
4. Legal obligation: tax, accounting and regulatory compliance.

6) Sharing your data (processors & partners)

We share limited Personal Data with trusted service providers solely to run our business:

1. Payment gateways (process payments),
2. Couriers/logistics (deliver orders),
3. Support tools/CRM, email providers,
4. Analytics/ads platforms (if consented),
5. Hosting/IT/security vendors. We do not sell Personal Data. Some providers may process data outside India; we use contractual and technical safeguards appropriate to the services.

7) Payments & security

Payments are processed by secure gateways (UPI, cards, net banking, wallets). We receive only payment confirmations/status/IDs—never your card number or UPI PIN. The site uses SSL encryption. No method is 100% secure, but we continually improve our controls.

8) Cookies & preference management

1. Essential cookies: login/session, cart, checkout, security (required for the site to work). services.
2. Performance/analytics:aggregate insights to improve UX
3. Marketing: personalise offers/ads only with your consent. Manage:Use your browser settings and any cookie banner shown on our site to accept/decline non-essential cookies. You may withdraw consent at any time.

9) Advertising, Analytics & Google compliance (cosmetics only)

1. We advertise non-sensitive categories (beauty/cosmetics).
2. We do not create or allow audiences based on sensitive health categories (e.g., medical conditions).
3. If you consent to marketing cookies, platforms like Google may use pseudonymous identifiers to show you relevant cosmetic ads. You can adjust ad personalisation in your Google account and browser settings.
4. We avoid misleading or unverified claims in ads; testimonials reflect typical cosmetic use.

10) Merchant Center & checkout transparency

To keep Shopping listings and ads compliant:

1. Consistent pricing: The price and currency displayed on product pages matches the price shown in cart and at checkout (fees, if any, are disclosed before payment).
2. Clear policies: Shipping, Returns & Refunds, Privacy, Terms, and Contact are accessible from all pages.
3. Accurate representation: Product, brand (VÉDNOIR), and company identity (Védnoir Wellness) are presented truthfully.

11) Your rights

Subject to applicable law, you may request:

1. Access to your data and a copy,
2. Correction/Update,
3. Deletion (where permissible),
4. Restriction or Objection to certain processing,
5. Withdraw consent (for marketing) at any time,
6. Portability (where feasible). To exercise rights, email [email protected] from your order email/phone with proof of identity.

12) Data retention

1. We keep data only as long as necessary for orders/support, legal/accounting, and fraud prevention. Afterwards, we delete or anonymise it.

13) Children

1. Our site is not intended for children under 13 If you believe a child has provided Personal Data, contact us to remove it.

14) International transfers

1. Where partners process data outside India, we use reasonable contractual and technical safeguards proportionate to the services (e.g., secure transports, access controls, minimised data fields).

15) Third-party websites

1. Our site may link to third-party websites. Their privacy practices are their own; please review their policies before use.

16) Changes to this policy

1. We may update this Privacy Policy to reflect legal or operational changes. The “Updated” date above shows the latest version.