1) Return Window & Eligibility

1. Return window: 7 days from the date of delivery.
2. Eligible condition: Sealed/Unopened only (hygiene & safety).
3. Not eligible: Opened/used products, items with tampered seals, or returns requested after 7 days (unless damaged/incorrect on arrival).
4. Damaged/Incorrect on Arrival: Email us within 48 hours of delivery with photos and your Order ID.

Beauty/cosmetic items can’t be accepted once opened due to hygiene standards.

2) How to Start a Return (Simple Email Flow)

1. Email: reachus@vednoir.com with Order ID, reason, and photos (if damaged).
2. Approval: We’ll confirm eligibility and share next steps.
3. Pickup/Drop-off:
   • Damaged/Incorrect: We’ll arrange a free pickup where serviceable or guide you for a courier drop-off.
   • Change-of-Mind (Sealed/Unopened): You may ship it back; return shipping is customer-borne.
4. QC & Refund: Once the item reaches us and passes QC, we’ll process your refund.

3) Refund Method & Timeline

1. Timeline: 5–7 business days after the returned item passes QC.
2. Method: Refunded to the original payment method. For COD , refund is via bank transfer—we’ll request your details securely by email.
3. What’s refunded: Product value; COD convenience fee (if any) and outward shipping are non-refundable unless the item was damaged/incorrect.

4) Replacements & Exchanges

1. Damaged/Incorrect itemsare replaced or refunded(your choice) after verification.
2. We do not offer product exchanges for preference/selection changes—please place a fresh order.

5) Late/Missing Refunds

1. Bank/UPI processing can take a few days after we issue the refund.
2. Still not received? Check with your bank/UPI provider, then email reachus@vednoir.com with your Order ID.

6) Packaging for Returns (Important)

1. Keep items sealed, with all components and outer packaging intact.
2. Use sturdy, tamper-evident outer packaging; include a slip with Order ID, name, and phone.

7) Wrong Address / Failed Delivery / RTO

1. If an order returns to us (RTO) due to incomplete address/failed delivery attempts/refusal:
   • We can re-ship (additional shipping/COD fee may apply) or refund the product value (less COD fee, if charged)
   • Repeated non-deliveries may restrict future COD eligibility.