Effective Date: 24 August 2026 · Last Updated: 24 August 2026
Showing the terms for orders delivered in the United States. View the India terms.
At VÉDNOIR, every order is prepared and packed with care. As our products are personal-care and cosmetic products, returns are subject to hygiene, safety, product condition, and eligibility requirements.
This policy applies only to purchases made directly through vednoir.com.
Eligible returns may be requested within:
To qualify for a preference-based return, the product must be:
Submitting a request does not automatically guarantee approval.
For hygiene and product-safety reasons, we generally cannot accept returns for:
Opened products cannot generally be returned because of personal preference, including dislike of aroma, texture, finish, or individual results.
Mandatory consumer rights under applicable law remain unaffected.
If an order arrives damaged, materially leaking, tampered with, incomplete, or different from the confirmed order, contact VÉDNOIR within 48 hours of delivery.
Please provide:
Keep the product and all packaging until the claim has been reviewed.
After verification, VÉDNOIR may provide a replacement, refund, or another appropriate resolution.
An unboxing video may assist the review but is not ordinarily the only acceptable evidence.
If you believe a product has a manufacturing or packaging defect, stop using it and contact [email protected].
Please include:
Natural botanical products may show reasonable differences in colour, texture, or aroma between batches. Such variation does not automatically indicate a defect.
Verified defects may qualify for a replacement or refund.
VÉDNOIR products are intended for external cosmetic use. A patch test is recommended before regular use.
If irritation or an unexpected reaction occurs:
Individual sensitivity does not automatically mean that a product is defective. Such requests will be reviewed individually.
VÉDNOIR does not provide medical diagnosis or treatment advice.
Where available, sign in and open the order under My Account, then choose Request Return and tell us which items you wish to return and why. Submitting a request through My Account does not approve it, and you should wait for return instructions before sending anything back.
Alternatively, email [email protected] with:
Do not return any product before receiving written approval and return instructions.
We generally respond to requests within 2–3 business days.
Where a verified issue was caused by VÉDNOIR, such as a damaged, leaking, incorrect, missing, or defective item, we may:
For approved returns involving a sealed and unopened product where the issue was not caused by VÉDNOIR, the customer is responsible for return shipping.
Original shipping charges, customs charges, and other non-recoverable costs may not be refundable.
Customers returning products from the United States or another country must obtain written instructions before shipping.
Unless the return resulted from a verified VÉDNOIR error, the customer is responsible for return shipping, tracking, insurance, customs documentation, duties, taxes, and brokerage charges.
International returns should be sent using a trackable service. Customers should not incur substantial return costs while expecting reimbursement without prior written approval.
Returned products are inspected after receipt to verify:
Inspection is generally completed within 2–5 business days after the return is received.
A return may be declined if the product does not meet the approved conditions.
A replacement may be approved for:
If the same product is unavailable, we may offer:
VÉDNOIR does not ordinarily offer direct exchanges for preference or product-selection changes. An eligible unopened item may be returned, and the customer may place a separate order.
The VÉDNOIR Botanical Ritual Duo and other bundles are sold as combined offers.
For a preference-based return, the complete bundle must generally be returned unused, unopened, and with all items included.
A partial return may be considered where one item is damaged, missing, incorrect, or defective.
Any partial refund may be calculated according to the promotional value assigned to the affected product, not its standalone regular price.
Complimentary gifts or promotional items may also need to be returned. If a return causes the order to lose eligibility for a coupon, bundle discount, gift, or free-shipping offer, the refund may be recalculated accordingly.
The refund will not exceed the amount actually paid for the returned product.
Approved refunds are generally issued to the original payment method.
VÉDNOIR will never request your card PIN, UPI PIN, OTP, banking password, or complete card password to issue a refund.
Where a return resulted from a verified VÉDNOIR error, the refund may include the eligible product amount and applicable standard shipping charges.
For customer-preference returns, the refund ordinarily covers only the amount paid for the eligible returned product.
The following may be non-refundable where legally permitted:
After an eligible return is received, inspected, and approved, VÉDNOIR will generally initiate the refund within 5–7 business days.
Banks and payment providers may require an additional 5–10 business days to reflect the amount.
International refunds may take longer because of banking, payment-provider, and currency-conversion processes.
Refunds are issued in the original transaction currency where supported. VÉDNOIR is not responsible for differences caused by exchange-rate movements or bank conversion fees.
Customers may request cancellation before an order is dispatched by contacting [email protected] with the order number.
Submitting a cancellation request does not guarantee cancellation. Cancellation may no longer be possible once the order:
An order is considered cancelled only after written confirmation from VÉDNOIR or when the customer account shows the order as cancelled.
Eligible prepaid orders cancelled before dispatch will generally be refunded to the original payment method within 3–5 business days after cancellation confirmation. Payment providers may require additional processing time.
Orders cannot ordinarily be cancelled after dispatch. Any eligible return will be handled under this policy.
Customers should not refuse delivery without first contacting VÉDNOIR. Shipping, return-to-origin, customs, carrier, and other non-recoverable costs may be deducted where the refusal was not caused by VÉDNOIR.
Partial cancellation may be accepted before fulfilment where operationally possible.
If cancellation affects a bundle, coupon, free gift, quantity discount, or shipping promotion, the remaining order and refund may be recalculated.
Cancellation of only one item from a Duo or bundle may not be available because it was purchased at a combined promotional price.
International orders may be cancelled before dispatch. After dispatch, they cannot ordinarily be cancelled.
Where an international shipment is refused because of unpaid customs charges, incorrect information, or failure to accept delivery, any eligible refund may be reduced by shipping, return, customs, brokerage, storage, and carrier costs.
VÉDNOIR may cancel an order before dispatch where:
If VÉDNOIR cancels a successfully paid order, the eligible amount will be refunded to the original payment method.
For an obvious pricing, currency, or technical error, the customer may be offered the option to proceed at the correct price or cancel for a full refund.
If an order is refused, remains unclaimed, is undeliverable because of incorrect information, or is returned because customs requirements were not completed, any refund will be reviewed after the parcel is returned or its final status is confirmed.
Applicable shipping, return-to-origin, customs, taxes, brokerage, storage, and carrier charges may be deducted.
A refund may not be available where an international parcel is abandoned, destroyed, legally restricted from return, or not received back by VÉDNOIR.
This policy applies only to purchases made directly through vednoir.com.
Products purchased through a marketplace, retailer, distributor, salon, reseller, or another third party are subject to the original seller’s policy.
VÉDNOIR may review, restrict, or decline requests involving suspected fraud, altered evidence, product substitution, false non-delivery claims, intentional damage, repeated misuse, or other abusive conduct.
Nothing in this section prevents customers from exercising legitimate rights through applicable law or their payment provider.
This policy does not exclude or limit any mandatory consumer rights.
Where applicable law provides greater rights or remedies, those legal rights will prevail.
For returns, refunds, replacements, cancellations, or order-related assistance:
Please include your order number and relevant supporting information.
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