Effective Date: 24 August 2026 · Last Updated: 24 August 2026
Showing the terms for orders delivered in India. View the United States terms.
This Shipping & Delivery Policy explains how Védnoir Wellness processes and delivers orders placed through vednoir.com.
VÉDNOIR currently accepts orders for delivery within India, the United States, and selected international destinations available at checkout.
By placing an order through our website, you agree to the shipping terms described below.
VÉDNOIR is operated by:
Orders are generally processed and dispatched from India unless otherwise stated on the relevant product page or checkout.
Orders are generally processed within 1–2 business days after successful payment and order confirmation.
Orders placed after 6:00 PM India Standard Time may begin processing on the next business day.
For the purpose of this policy, business days are Monday through Saturday, excluding Sundays and applicable public holidays in India.
Processing may take longer during:
Processing time refers to the period required to verify, prepare, pack, and hand the order to the shipping carrier. It does not include carrier transit time.
After placing an order, customers will receive an order confirmation through the email address, mobile number, or other contact method provided during checkout.
A separate dispatch notification containing available tracking information will be shared after the order has been handed to the shipping carrier.
An order is considered dispatched only after tracking information or a dispatch confirmation has been issued.
VÉDNOIR delivers to serviceable PIN codes across India.
Standard shipping is free for eligible prepaid orders delivered within India.
If Cash on Delivery is offered, a Cash on Delivery service or convenience fee may apply. Any such fee will be clearly displayed before the order is placed.
Cash on Delivery availability may vary by:
After dispatch, estimated delivery times are generally:
These timelines are estimates and not guaranteed delivery dates.
The delivery estimate displayed at checkout or in the order confirmation may vary depending on the destination PIN code, carrier availability, public holidays, local restrictions, and other operational conditions.
VÉDNOIR delivers to eligible and serviceable addresses within the United States.
Standard shipping is currently offered free of charge for eligible United States orders unless a different shipping charge is clearly displayed at checkout before payment.
Any expedited or special delivery option, if introduced, may carry an additional charge that will be disclosed at checkout.
Orders shipped to the United States are generally:
Delivery may take longer because of:
The checkout delivery estimate is an estimate and does not constitute a guaranteed delivery date.
VÉDNOIR may deliver to selected countries and territories outside India and the United States.
An international destination is considered supported only when:
Shipping charges for selected international destinations are calculated and displayed at checkout based on factors such as:
International orders are generally delivered approximately 7–21 business days after dispatch, depending on the destination and customs clearance.
Certain destinations, islands, remote areas, military addresses, post-office boxes, or restricted territories may not be serviceable.
VÉDNOIR reserves the right to cancel and refund an order if reliable delivery to the selected destination is not available.
International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other government-imposed charges in the destination country.
Unless checkout expressly states that duties and taxes are included:
Customers should review their local import requirements before placing an international order.
Refusal to pay applicable customs charges may result in the shipment being returned, abandoned, delayed, or destroyed by the carrier or local authority.
Where a shipment is returned because customs charges were refused, any refund will be assessed after the parcel is received and inspected. Original shipping charges, return shipping costs, customs charges, carrier fees, and other non-recoverable expenses may be deducted from the refundable amount where permitted by law.
Customers are responsible for providing a complete and accurate delivery address, including:
VÉDNOIR is not responsible for delays or failed deliveries caused by incomplete, incorrect, outdated, or inaccessible address information supplied by the customer.
An address-change request must be submitted as soon as possible by emailing [email protected] with:
We will try to update the address before dispatch, but a change cannot be guaranteed after an order has entered processing or has been handed to the carrier.
An address generally cannot be changed to a different country after the order has been placed.
Tracking information will be shared after dispatch through the email address, mobile number, or other communication channel associated with the order.
Tracking updates are provided by the shipping carrier. There may be a delay between dispatch and the first tracking scan.
Customers may also use the VÉDNOIR order-tracking page, where available, or contact [email protected] for assistance.
The carrier may contact the recipient or make one or more delivery attempts depending on its operating procedure.
Customers should ensure that:
If a delivery attempt is unsuccessful, the customer should promptly follow the carrier’s instructions or contact VÉDNOIR support.
A parcel may be returned to VÉDNOIR when:
After a returned parcel is received and inspected, VÉDNOIR may offer, depending on the circumstances:
Original shipping expenses, return-to-origin charges, Cash on Delivery fees, customs charges, international return charges, and other non-recoverable costs may be deducted from the refundable amount where the failed delivery was not caused by VÉDNOIR or the carrier.
Repeated refused or undelivered Cash on Delivery orders may result in Cash on Delivery being unavailable for future purchases.
Customers should inspect the external parcel before accepting delivery where reasonably possible.
If a parcel appears visibly opened, severely damaged, leaking, or tampered with, the customer may refuse delivery and contact VÉDNOIR immediately.
If damage is discovered after delivery, the customer must contact [email protected] within 48 hours of delivery and provide:
Customers should retain the product, bottle, seals, inserts, shipping label, and all packaging until the claim has been reviewed.
Eligible damaged, leaking, incorrect, or missing-item claims will be handled in accordance with the VÉDNOIR Returns, Refunds & Replacements Policy.
If an order arrives with a missing item or an incorrect product, the customer must notify VÉDNOIR within 48 hours of delivery.
The customer should provide the order number and clear photographs of:
After verification, VÉDNOIR may arrange a replacement, provide an eligible refund, or offer another appropriate resolution.
VÉDNOIR may occasionally dispatch an order in more than one shipment because of:
Where an order is split, the customer will receive separate tracking details where available.
A split shipment does not ordinarily result in additional shipping charges unless the customer requests a special shipping arrangement.
Product availability may change after an order is placed because of inventory errors, damaged stock, quality-control concerns, or unexpected demand.
If an ordered product cannot be dispatched, VÉDNOIR may:
No substitute will be sent without the customer’s consent.
Delivery may be affected by events beyond VÉDNOIR’s reasonable control, including:
We will make reasonable efforts to provide available updates, but we cannot guarantee delivery within the original estimate when such events occur.
Orders placed during public holidays, major promotional periods, festive seasons, or high-volume launches may require additional processing or transit time.
Sunday and public-holiday collection or delivery availability depends on the relevant carrier and destination.
A shipment may be treated as delivered when the carrier’s tracking system records delivery to:
If tracking shows delivered but the parcel cannot be located, the customer should:
We will assist with a carrier investigation where reasonably available, but the final outcome may depend on the carrier’s investigation and available delivery evidence.
An order-cancellation request should be submitted as soon as possible to [email protected].
Cancellation is not guaranteed once an order has entered fulfilment or has been dispatched.
After dispatch, the order will be governed by the VÉDNOIR Returns, Refunds & Replacements Policy and any applicable shipping or return charges.
Free-shipping offers, limited-period promotions, coupon-based shipping benefits, or region-specific shipping rates may be subject to:
The shipping charge displayed during checkout before payment will be the applicable charge for that order.
Before payment, customers will be shown the shipping methods and charges available for their selected destination.
The product price, shipping charge, available discount, tax information, and order total displayed at checkout should be reviewed before the order is submitted.
If a website error produces an obviously incorrect shipping charge or delivery option, VÉDNOIR may contact the customer to correct the issue before dispatch or cancel and refund the affected order.
This Shipping & Delivery Policy should be read together with our:
Where mandatory consumer law provides rights greater than those stated in this policy, the applicable legal rights will prevail.
For shipping, dispatch, tracking, customs, or delivery assistance, contact:
Please include your order number when contacting us about an existing purchase.
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